Last updated: 23 October 2026
This Refund & Cancellation Policy explains how cancellations and refunds work for services provided by Perfara (“we”, “us”). Because our services involve time, planning and skilled work that begins soon after you confirm, refunds depend on how much work has been completed. Where your signed Proposal or agreement says something different, the Proposal applies.
1. Free consultation
Our initial consultation is free. No payment is needed and nothing needs to be cancelled.
2. Website design and development projects
- Cancellation before work starts: if you cancel within 48 hours of paying the advance and before any work has begun, we will refund the advance after deducting payment gateway or bank charges, if any.
- Cancellation after work has started: the advance is non-refundable as it covers planning, design and initial development. If you have paid more than the advance, we will refund the amount for work not yet started, after deducting the value of work completed.
- Completed milestones: payments for approved or delivered milestones are non-refundable.
- Third-party purchases made for your project (domain, hosting, premium themes, plugins, stock images) are non-refundable, but they remain yours.
3. Monthly services (SEO, social media, performance marketing, lead generation, AI solutions)
- Monthly fees are billed in advance and are non-refundable once the billing period has started, because work and resources are allocated for that month.
- You may cancel a monthly service with 15 days’ written notice (email or WhatsApp), unless your Proposal specifies a minimum term or different notice period. Services continue, and are billed, until the end of the notice period.
- Any minimum commitment period stated in your Proposal must be completed or paid for.
4. Advertising spend
Money paid to Google, Meta or other platforms for ads is controlled by those platforms. We cannot refund ad spend. Where you have prepaid ad budget to us and campaigns are stopped, any unspent budget held by us will be refunded or adjusted.
5. One-on-one website help and hourly work
Sessions can be rescheduled free of charge with at least 24 hours’ notice. Sessions cancelled with less notice, or missed, may be charged. Completed sessions and hours are non-refundable.
6. Pausing services
You may request to pause a monthly service for up to 30 days with prior notice. Pausing for longer may require re-onboarding and a fresh quotation.
7. If we cannot deliver
If we are unable to start or continue the agreed work for reasons on our side, we will refund the amount paid for work not yet delivered.
8. Cancellation by Perfara
We may cancel or stop work if invoices remain unpaid, if we are asked to do something unlawful or against platform policies, or in case of abusive behaviour. You will be charged only for work completed up to that point.
9. How to request a cancellation or refund
Email perfaraindia@gmail.com or message us on WhatsApp at +91 95651 00655 with your name, business name, invoice number and reason. We will confirm within 3 working days. Approved refunds are processed within 7–10 working days to the original payment method.
10. Contact us
- Perfara – Balrampur, Uttar Pradesh, India
- Email: perfaraindia@gmail.com
- Phone / WhatsApp: +91 95651 00655